Credit and Collections Analyst (Accounts Receivable, Payment Reconciliation, Payment Plans)

Job Title: Credit and Collections Analyst

Location: Knoxville, TN 37932

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Shift Timings: 8AM - 5PM

Pay rate: $24.00-24.00/ Hourly/ W2

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Description:

• Monitor accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
• Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.
• Research account disputes and billing discrepancies.
• Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.
• Identify delinquent accounts that will potentially require external collection efforts.
• Upload AR invoices to customer portals.
• Provide customers with reporting such as statements, aging or other miscellaneous reporting requests.
• Coordinate documentation of customer refunds.
• Request customer tax exemption documentation and upload for tax team review.
• Build strong communication with both internal departments and external customers.
• Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
• Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.
• Monitor outstanding aged receivables for applicable accounts.
• Work closely with multiple internal departments to ensure awareness of any actions and/or problems affecting customer accounts.
• Performs other related duties as needed.

Required skills:

• 1 years’ experience in credit, collections and accounts receivable.
• Strong communication and interpersonal skills (verbal, written and listening).
• Experience in process improvement and a focus on digitization/automation.
• Flexibility and ability to pivot tasks based on business needs.
• Strong PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
• Strong attention to detail and enjoy problem solving.
• Enjoy working in a fast-paced environment and able to pivot tasks based on business needs.
• Corporate ERP systems, Oracle a plus.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.