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Depot Management Tech Support Engineer

Tekwissen
Moline, IL Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 4/5/2025

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Title : Depot Management - Tech Support Engineer

Work Location : Moline, IL 61265

Job Type : Contract

Work Type : Onsite

Duration : 12 Months

Job Description : Job Summary :

  • Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects.
  • This position will require some technical skill and background for day-to-day functions of the role.

Required Skills :

  • Proficiency in troubleshooting and resolving technical issues.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong documentation and communication skills.

    • TYPICAL EXAMPLES :

  • Imaging / reimaging, setting up workstations / laptops, barcoding, and asset management
  • Troubleshooting and break / fix for laptops / desktops and coordinate hardware warranty repair
  • Break / fix repair of hardware
  • In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role.
  • Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.

    • TYPICAL EXAMPLES :

  • Project tracking, customer interactions (written & verbal), and ServiceNOW updates
  • Shipping and receiving of hardware
  • Interaction with shipping / receiving departments and guidelines
  • This role will also be responsible for asset management to ensure effective tracking of assets within the client location.

    • TYPICAL EXAMPLES :

  • ServiceNOW updates as devices move from primary location
  • Inventory Audits on monthly basis
  • Barcode and assign asset

    • TekWissen ® Group is an equal opportunity employer supporting workforce diversity.

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