What are the responsibilities and job description for the Depot Management Tech Support Engineer position at Tekwissen?
Overview :
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Title : Depot Management - Tech Support Engineer
Work Location : Moline, IL 61265
Job Type : Contract
Work Type : Onsite
Duration : 12 Months
Job Description : Job Summary :
Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects.
This position will require some technical skill and background for day-to-day functions of the role.
Required Skills :
Proficiency in troubleshooting and resolving technical issues.
Ability to collaborate effectively with cross-functional teams.
Strong documentation and communication skills.
TYPICAL EXAMPLES :
Imaging / reimaging, setting up workstations / laptops, barcoding, and asset management
Troubleshooting and break / fix for laptops / desktops and coordinate hardware warranty repair
Break / fix repair of hardware
In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role.
Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met.
TYPICAL EXAMPLES :
Project tracking, customer interactions (written & verbal), and ServiceNOW updates
Shipping and receiving of hardware
Interaction with shipping / receiving departments and guidelines
This role will also be responsible for asset management to ensure effective tracking of assets within the client location.
TYPICAL EXAMPLES :
ServiceNOW updates as devices move from primary location
Inventory Audits on monthly basis
Barcode and assign asset
TekWissen ® Group is an equal opportunity employer supporting workforce diversity.
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