Desktop Support technician/Helpdesk technician

Title : Desktop Support technician / Helpdesk technician

Work Location : Santa Clara, CA

Job Type : Contract

Work Type : Onsite

Duration : 3 Months

Pay rate : $25-25.00 / hr

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Job Description : Responsibilities :

• Supporting overall manufacturing / lab IT systems and devices.
• Familiarity with manufacturing, lab, and data center IT equipment, including scanners, printers (Zebra, etc.), tablets, PCs attached to specialized test equipment, and PCs used on the manufacturing line.
• Advanced troubleshooting / problem-solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays).
• Advanced troubleshooting / problem-solving capabilities to narrow down the root cause of incidents reported by end users for IT devices and mobility support / management.
• Advanced communication skills to work with teams (Network, Server) and / or OEMs on high-priority issues.
• Good knowledge and experience in managing power shutdown maintenance activities, including shutting down network devices and servers in data centers.
• Managing IT asset lifecycle for the location / region, including asset collection coordination with vendors, secure storage, labeling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
• Basic troubleshooting / problem-solving capabilities (L1 level) for network devices, including rack and stack (routers, switches, firewalls, wireless access points).
• Knowledge / understanding of GMP and GxP.
• Experience working in a clean room and / or manufacturing environment.
• Strong focus on quality and attention to detail.
• Providing smart hands and feet support for the technology team on demand.
• Rack and stack support for commissioning / decommissioning infrastructure devices.
• Providing physical access to vendors on demand for site / communication rooms (IDF / MDF / MMR) and data center / server room.
• Printer management / usage monitoring and coordination with vendors to ensure print services continuity.
• Coordination for cable patching with vendors or enabling on demand.
• Ensuring basic network connectivity (LAN), Wi-Fi access, video Tandberg, printer, and voice services are available at the site.
• Installing and configuring hardware and software components to ensure usability by end users.

Required Skills :

Qualifications :

Additional Information :

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Salary : $25