What are the responsibilities and job description for the Electronic Enrollment Representative/Healthcare Coordinator position at TekWissen ®?
Title: Electronic Enrollment Representative/Healthcare Coordinator
Work Location: Detroit, MI, 48226
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Pay Rate: $25-25./hr
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Engagement Description:
- Provide customer service support (Membership and Billing web-based tools) to external Agent and Group customers received from the help desk phone line.
- Additionally, conduct special assignments as requested, analyze membership reports, and resolve external customer membership issues.
Top 3 Required Skills/Experience:
- Two years of customer service experience required; help desk experience preferred.
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines, and have effective verbal, written communication, and interpersonal skills required.
- Effective analytical (attention to detail), and problem-solving skills to identify, evaluate, and recommend application/system solutions required.
Required Skills/Experience – The rest of the required skills/experience. Include:
- Self-starter, ability to work independently or in a team environment and consistently produce high quality results required.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
- Proficient with PC applications and systems (e.g. Outlook, Word, Excel, Teams, etc.) required.
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
- Working knowledge of the Client self-servicing applications and operating systems considered a plus (eMVP, eBilling, Secured Services, Members Edge, GroupCRM).
- Minimum of 1-3 years of healthcare (membership & billing specific) experience preferred.
Education/Certifications – Include:
- High School Graduate or GED equivalent required.
- Two years college preferred.
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Salary : $25
