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Genesys Cloud CX Developer / Cisco UCCE - Genesys CX Architect

TekWissen
Detroit, MI Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 4/16/2025

Title : Genesys Cloud CX Developer / Cisco UCCE - Genesys CX Architect

Work Location : Detroit, MI, 48226

Duration : 11 Months

Job Type : Contract

Work Type : Remote

Dept : Contact Center Infrastr

Pay Rate : $54 / hr - $56 / hr

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Overall Service Description

  • Plan, develop, test and implement IT system solutions that improve business efficiency and productivity as well as support business strategies and goals.

Engagement Description –

  • Cisco CVP (Customer Voice Portal) Design and Developement
  • Development resource with ability to plan, develop, test and implement Cisco ACD / IVR (UCCE) solutions that improve business efficiency and productivity as well as support business strategies and goals.
  • Identify and communicate business needs and translate business requirements into technical system and functional specifications.
  • Support one or more highly complex or critical business processes / systems and may require design or integration of technical solutions that may cross multiple functions of the business.
  • Project team member for projects large in scope and high complexity; may be enterprise-wide. Bachelor’s degree in related field preferred.
  • Five (5) years of relevant system solution development, testing and implementation work experience required.

    • Top 3 Required Skills / Experience –

  • Cisco UCCE (CVP) - Customer Voice Portal
  • Cisco Finesse
  • Advanced SQL

    • Required Skills / Experience – The rest of the required skills / experience. Include :

  • Java
  • API Integrations
  • Service Integrations

    • Preferred Skills / Experience – Optional but preferred skills / experience. Include :

  • eGain Analytics
  • CRM Integrations
  • API Integrations
  • Service Integrations
  • Cyara Testing Tool

    • Education / Certifications – Include :

  • Cisco Unified Contact Center Enterprise
  • Advanced SQL

    • Preferred Skills

  • Java

    • TekWissen® Group is an equal opportunity employer supporting workforce diversity.

    Salary : $54 - $56

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