HR Service Specialist

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. This Client is an American multinational semiconductor company based in Santa Clara, California, that develops computer processors and related technologies for business and consumer markets. global company that specializes in manufacturing semiconductor devices used in computer processing. The company also produces flash memories, graphics processors, motherboard chip sets, and a variety of components used in consumer electronics goods.

Job Title: HR Service Specialist

Work Location: Austin, TX, 78728

Duration: 6 Months

Work Type: Contract

Job Type: Hybrid

Job Description

• Responds to questions on administrative procedures and practices via multiple channels.
• Uses systems to document and call out as needed following the appropriate processes.
• Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requests
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.
• Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.
• Probes cases to resolve the root cause of the issue or question to provide accurate answers.
• Identifies and researches incoming queries from employees.
• Ensures that documentation and employee requests meet the policy for each process.
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.
• Works independently on most routine tasks.
• Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
• Responsible for maintaining all compliance requirements of dedicated HR shared service processes. Performs duties to meet or exceed service level agreements.
• Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery model
• Attends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriately
• Maintain a global knowledge base for assigned projects
  
  

Preferred Experience

• Experience in ServiceNow is an advantage
• Ability to work in a fast-paced environment
• Comfortable with ambiguity and matrix management organizations
• Experience writing training documents and SOPs
• Excellent interpersonal communication skills
• High level of professionalism and strong analytical skills
• Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
• Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practices
• Demonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
• Strong process and procedure orientation with the ability to apply continuous improvement methods.
• Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a team
  
  

Academic Credentials

• Associates degree required
• Bachelor’s degree in HR or business preferred
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen® is an equal opportunity employer supporting workplace diversity.