What are the responsibilities and job description for the Project Coordinator position at TekWissen ®?
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Project Coordinator
Work Location: Detroit, MI, 48226
Duration: 13 Months
Job Type: Contract
Work Type: Hybrid
Dept: Vendor Relationship Man
Engagement Description
Required Skills/Experience – The rest of the required skills/experience. Include:
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.
Title: Project Coordinator
Work Location: Detroit, MI, 48226
Duration: 13 Months
Job Type: Contract
Work Type: Hybrid
Dept: Vendor Relationship Man
Engagement Description
- Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams. Duties include:
- Provisioning access to support the outbound call program
- Serving as a liaison between SHS, vendor and SO teams
- Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings
- Provide weekly performance reporting
- Monitor performance and request corrective action as appropriate
- Project Management
- Call center experience
- Leadership and analytical experience with data / operations
Required Skills/Experience – The rest of the required skills/experience. Include:
- Excellent analytical, organizational, problem solving, verbal and written communication skills.
- Knowledge of project management tools and methodologies.
- Ability to work independently, within a team environment and with multiple priorities.
- Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
- Ability to work closely with the technical support team in understanding and resolving systems issues.
- Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
- Support vendor in achieving performance management, KPIs and SLAs.
- Onboard and train vendor leaders or vendor trainer, as needed.
Preferred Skills/Experience – Optional but preferred skills/experience. Include:
- Health care experience
- Three or more years experience in related field
- Bachelors degree in related field required.
TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.
Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.
TekWissen® is an equal opportunity employer supporting workplace diversity.
