ServiceNow APM

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.

Title: ServiceNow APM

Work Location: Durham, NC

Job Type: Contract

Work Type: Remote

Duration: 3 Months

Responsibilities

Job Description:

• Project involves understanding the Application portfolio landscape at the client and ensuring that the information is updated in APM Module of ServiceNow.
• Need to have deep understanding of APM Module and guide the team
• Preferably should continue post APM implementation for the below activities across 6 divisions, and Approx 2000 Applications.
  
  

ServiceNow –

• Application Portfolio Management Architecture experience
  
  

Verifying The Quality Of Capabilities -

• Should have Architecture and Technical Background to be able to validate the functions of the Products (should know what products will typically be used for what functions and process),should be able to understand Application interrelationships, check on alignment of Capabilities, ensure Capability definition nomenclature and standards are followed and recommend corrections if needed.
• Develop, configure APM reports that are not out of the Box
  
  

Business Case Development

• To be able to build business cases for the recommendation of Sustain, Invest, Sunset, Enhance of applications, based on the following analysis
  
  

Risk -

• Based on Product Life Cycle Support ; How good or Bad the Product is based on Application lifecycle score (outdated, nearing end of life etc), Incidents and Changes
  
  

Value -

• Utilization; Functional Fitment ;
  
  

Cost -

• (Procurement, Number of Instances installed, Maintenance) vs Value vs Risk; Impact assessment (Application Integrations and Interrelationships)
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.