What are the responsibilities and job description for the Site Service Delivery Manager position at TekWissen ®?
Job Title: Service Delivery Manager
Work Location: Athens, GA
Job Type: Contract
Work Type: Onsite
Duration: 24 Months
Pay Rate: $57-57/hr on W2
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Job Description:
Main Tasks:
- Be accountable for all aspects of delivery of IT Technology Services to the site, including, Application and Infrastructure projects,
- IT Systems Operational reliability, IT Change management, and Service Delivery for Base business and end user programs.
- Ensure End-to-end IT risk management at the site including lifecycle management, information security, and GxP.
- Manage the support and delivery teams to maximize value
- Lead projects of various sizes with limited supervision through the Infrastructure and software development lifecycle applying Agile methodologies and tools
- Field service experience managing team across regions
- Exposure to Asset management, Depot services, Desktop support
- Life science experience preferred with the knowledge of GxP processes.
Important Requirements for Candidates:
- Bachelor's degree in Information Technology, Computer Science, or Supply Chain or a related field or equivalent through experience
- Experience in building and deploying business solutions. Supply Chain experience with systems such as MES desirable.
- Experienced with deploying solutions to high standard in a regulated environment, such as Life Sciences (GxP), desirable.
- Experience in optimizing processes and delivering upon cost reduction challenges
- Experience in IT infrastructure delivery, application development and support
Must be:
- A very good communicator, able to adapt communication depending on the customer, with End Users, IT technical experts or business executives
- Fluent in English
- Able to move naturally issues or problems to solutions with business value
- A Technologist who can span multiple technology solutions, and who can provide innovative ways of problem solving
- Able to understand the big picture with good analysis skills to translate data reports into improvement activities
Required Skills:
- Should have Managed a Manufacturing Lab in Pharma Environment as a Site Service Delivery Manager
TekWissen® Group is an equal opportunity employer supporting workforce diversity.
Salary : $57
