What are the responsibilities and job description for the Call Center Agent position at Tele Specialists?
Call Center Agent / Navigator
This is an in person / in office position at our offices.
Summary :
The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.
Duties / Responsibilities :
- Coordinates and manages teleneurologists' schedules for rounding and teleneurology
- Serve as an essential link between patients and teleneurology team
- Receive and triage calls from client hospitals.
- Promote collaboration to both internal and external healthcare team members.
- Other duties as assigned
Qualifications :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience :
Physical Requirements :
