Solutions Architect

Incumbent could work from any of our offices in Arkansas (Rogers or Little Rock), Oklahoma (Tulsa or Cushing), Texas (Addison)

JOB TITLE:         Solutions Architect

FLSA STATUS:   Exempt

DATE:                  January 2024

DEPARTMENT:   IT           

LOCATION:         Multi-city, Multi-state

REPORTS TO:     Chief Technology Officer

JOB SUMMARY

The Solutions Architect is responsible for building rapport with existing and prospective clients to become their trusted technology provider, thereby building and maintaining a sales pipeline and steady flow of sales.  This position is also responsible for learning and understanding the business needs of current and prospective clients while translating those needs into technical offerings and solutions.

ESSENTIAL DUTIES AND OTHER RESPONSIBILITIES

• Identify new sales opportunities and meet with prospective clients as needed with sales staff.
• Understand clients’ networks and systems to analyze possible solutions.
• Prepare quotes and proposals with required due diligence.
• Provide high-level and detailed consultative solutions and technical sales support.
• Complete after-the-sale paperwork.
• Collaborate with team members to define, analyze, design and deliver appropriate technical solutions to meet clients’ business and financial objectives.
• Follow up with existing clients and prospects and respond to questions and concerns.
• Provide input towards the ongoing development of the network infrastructure for delivery of data, voice and multimedia services.
• Stay abreast of emerging technologies and products/services offered by competitors.
• Maintain technical certifications for primary product vendors.
• Participate in team meetings and training.
• Attend events, trade shows, conferences and other company-sponsored events as needed.
• Assist other sales team members.
• Perform other job-related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of the various technologies used by businesses and how they impact a company’s bottom line.
• Understanding of various technologies, solutions and architectures.
• Knowledge and practical application of effective sales techniques.
• Familiarity with common business metrics that drive business success.
• Understanding of telecommunications and associated terminology.
• Proficient computer skills including Microsoft Office products and CRM/client communication systems.
• Strong mathematical skills, particularly in properly computing pricing margins and mark-ups.
• Self-motivated and results driven with strong organizational skills.
• Ingrained sense of the importance of client satisfaction.
• Strong verbal and written communication skills and ability to effectively present information using a consultative approach.
• Ability to identify and analyze business requirements to craft technical solutions that meet clients’ needs.
• Ability to build strong relationships and network with current and prospective clients.
• Ability to persuade and negotiate with current and potential clients.
• Ability to assist with sales’ quarterly and annual goals.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory responsibilities.  The Solutions Architect interacts frequently with current and potential clients and vendors as part of sales process and interacts frequently with internal team members to coordinate client success.

EDUCATION, TRAINING AND EXPERIENCE

• High school diploma or equivalent GED required.
• Four-year degree or equivalent combined education and work experience in telecommunications preferred.
• Minimum one year of experience in telecommunications support systems design or deployment preferred.
• Previous sales experience in technology is beneficial.
• Valid driver’s license and ability to be covered under company insurance policy is required.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Sitting/Standing

Must be able to remain in a stationary position for long periods of time.

Up to 80%

Walking

Must be able to move to set up trade shows and attend appointments with existing and prospective clients.

Up to 30%

Lifting/Carrying

Occasionally loads and sets up for trade shows, provides sales information to clients and moves up to 50 pounds of client hardware.

Up to 10%

Handling/Grasping/Feeling

Must be able to operate phone and computer to prepare quotes and other work product and to interact with others.

Up to 80%

Seeing

Must have visual acuity to perform tasks on computer, service clients, resolve issues and present information to current and prospective clients.

Up to 100%

Talking/Hearing

Frequently communicates with prospects, clients and internal team members to present information, troubleshoot issues and respond to questions.

Up to 100%

Working Conditions

Normal working conditions in an office environment absent extreme factors.  Evening and weekend work may be required to meet work demands. Travel is required to meet with prospective and existing clients and to attend trade shows or other events.  May experience inclement weather while travelling.

TeleComp provides equal employment opportunities for all applicants.