What are the responsibilities and job description for the Customer Service Representative position at Teledyne Technologies Inc.?
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary:
Interacts with largest customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure timely execution of customer contracts. This position has authority to substantially affect the relationship between the company and a customer. Assigned work can be pre-sale with a strong focus on post-sale information management, and all other duties as assigned.
Duties and Responsibilities:
- Maintain up-to-date files in the CRM system, and perform account management tasks, including adds, deletes, and changes
- Maintain accurate data files, and prepare quality reports for management
- Generate or assist in developing profitable quotations in support of the business strategy
- Process sales orders in a courteous, efficient and timely manner
- Organize workflow to meet customer deadlines
- Conduct post sale follow up in coordination with outside sales team
- Manage telephone calls professionally, efficiently, and with good communication skills
- Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution with internal Teledyne functions
- Understand and appropriately use the company pricing system, and adhere to policies and guidelines
- Conduct ongoing customer needs analysis, and help perform research of customer requirements
- Participate in management meetings and take part in sales improvement initiatives and other assigned action items
- Conduct regular customer review calls and follow up as necessary
- Assist in customer escalation process when warranted
- Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
- Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
Education and Experience:
- High School Diploma or equivalent plus required
- Minimum two years of customer service experience in manufacturing environment
- Associates Degree or Bachelor’s in Marketing or Business Administration (preferred)
- Familiarity with and working knowledge of Microsoft Office applications (Word, Excel, PowerPoint)
- Positive attitude, exemplary attendance, and reliable team member
Job Knowledge, Skills and Abilities:
- Understand and appropriately use the company pricing system, and adhere to policies and guidelines
- Use information collected from customer or partners to better educate the sales team about changes in market needs
- Conduct ongoing customer needs analysis, and help perform research of customer requirements
- Participate in management meetings and take part in sales improvement initiatives and other assigned action items
- Conduct regular customer review calls and follow up as necessary
- Assist in customer escalation process when warranted
- Perform reporting functions on an ongoing and timely basis, including tracking quotation activity, and bookings
- Assist in the completion of various sales-related projects and activities, including proposal development and marketing campaigns
Training Requirements:
- ERP Overview
- Teledyne Shared Values (Ethics/Harassment/Email)
- Hazardous Communications
- Quality Systems/Health, Safety, Environment (HSE)
Physical Demands:
This position requires sitting and using phones and personal computers with significant amounts of data entry.
Work Environment:
- This position will work in office environment.
- May occasionally visit various parts of the manufacturing environment.
Personal Protective Equipment:
Safety glasses and shoes while in the manufacturing area.
Required to perform other duties as requested, directed or assigned.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
