What are the responsibilities and job description for the Inside Sales/ Customer Service Representative- Technical position at Teledyne?
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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Summary
Responsible for professional level technical sales support and / or the selling of goods. Interacts with customers prior to and / or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both, and all other duties as assigned. At this level, tasks and assignments tend to be routine, general in nature and duties are performed under general supervision.
Essential Duties and Responsibilities
include the following, but not limited to : Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services. Answer customers' questions about products, prices, availability, or credit terms. Quote prices, credit terms, or other bid specifications. Emphasize product features based on analyses of customers' needs and on technical knowledge of product capabilities and limitations. Provide customer support and education, working with users to identify needs, determine sources of problems, or to provide information on product use. Handles inbound sales lead calls to convert calls into sales. May assess potential application of company products to meet customer needs. May prepare detailed product specifications for the development and implementation of customer applications / solutions. May provide follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications. Estimates date of delivery to customer, based on knowledge of own firm's inventory, production and delivery schedules. Under detailed instruction, submits orders for processing. Builds and maintains customer relationships. Maintains customer records to ensure effective communication company wide. Evaluates customer and order eligibility based on ITAR requirements, as applicable. Works with internal departments such as engineering, research, and production departments to ensure company commitments to customer are met. Works with outside sales representatives to keep account activities and literature up to date. Investigates and resolves customer problems with deliveries. Applies company policies and procedures to resolve routine issues. Follows standard practices and procedures in analyzing situations or data which can be readily obtained. Daily availability to include evenings and weekends when necessary to reach goals and deadlines.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies : Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Project Management - Communicates changes and progress. Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills. Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively. Teamwork - Gives and welcomes feedback; Supports everyone's efforts to succeed. Business Acumen - Understands business implications of decisions. Ethics - Treats people with respect; Organizational Support - Follows policies and procedures; Supports organization's goals and values. Judgment - Includes appropriate people in decision-making process. Motivation - Demonstrates persistence and overcomes obstacles. Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quantity - Completes work in timely manner; Strives to increase productivity. Safety and Security - Observes safety and security procedures including using Personal Protective Equipment (PPE) as required and wearing company issued badge when on company property; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events. Initiative - Seeks increased responsibilities; Asks for and offers help when needed. Innovation - Generates suggestions for improving work.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and / or Experience
Bachelor's degree (B.A.) from four-year college or university in a technical or engineering field
Salary Range :
59,400.00-$79,310.000
Pay Transparency
The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education / training, work experience, key skills, and type of position.Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks / credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. You may not realize it, but Teledyne enables many of the products and services you use every day
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
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