What are the responsibilities and job description for the IT Technical Intern position at Teledyne?
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Job Summary :
This position is for a student usually enrolled in a 2-to-4-year scholastic program to obtain worthwhile work experience related to their major field of study. Individual would work either full or part time in a like department to their field of study, working on special projects or assignments. Position and task list should be technical in nature.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
Record and track interactions with end-users and related activities in the service desk tool
Create Knowledge Base articles as repetitive issues arise
Provide site IT support encompassing :
PC configuration and troubleshooting - OS, hardware, and software;
PC maintenance / preventative maintenance;
Printer installation, networking, configuration and troubleshooting;
New user setup on Active Directory network;
Support for client applications;
Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
Maintain department loaner equipment and administer checkout process
Review and record daily event logs
Call software and hardware vendors to request service regarding defective products
Support equipment used in conference rooms and auditorium
Education and / or Experience : High school diploma, general education degree (GED) or equivalent knowledge gained through formal education including vocational training. Individual must be currently enrolled in a 2-to-4-year college or university, majoring in a technical field directly related to the Intern opportunity available.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.
You may not realize it, but Teledyne enables many of the products and services you use every day .
Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.
