What are the responsibilities and job description for the Product Support Specialist I position at Teleosoft, Inc.?
Company Description
Teleosoft, Inc. is a small but fast-growing company in south-central Pennsylvania and is a leader in providing software solutions to county government offices across the country, improving their safety, efficiency, and capabilities. We are seeking talented, motivated individuals who have a desire to serve our clients by developing quality products that deliver tremendous value.
Location
This opening is hybrid (two days work from home and three days on-site in the York, PA area).
Job Description
We’re looking for a motivated candidate to join our Product Support team at Teleosoft, Inc., a leading software company in the civil government sector.
We need a hungry and energetic person to help us continue to serve and delight our expanding client base. If you love helping people, have strong communication skills, enjoy problem-solving, and work well in a fast-paced environment, you could be a great fit for our team!
In this role, you will:
- Provide world-class email and phone support to our multi-state, expanding client base
- Analyze technical and software related problems, providing timely feedback and solutions
- Master basic database (Microsoft SQL) queries and processes
- Create basic SQL reports for clients upon request
- Master CountySuite applications and workflows across all states and offices
- Master configuration of CountySuite applications
- Utilize ticketing management systems to log customer issues and interact with clients in a professional and friendly manner
- Assist with the creation of help documents and knowledge base articles to serve our clients
- Display a willingness to be flexible as our company continues to grow and change
- Foster positive team interactions
- Take initiative to promote our values and culture, and nurture company growth
Qualifications
In this role, you will need:
- Humility
- A love and ability for working with and helping all kinds of people
- An ability to build and maintain strong client relationships
- Empathy and patience
- Excellent written and verbal communication skills
- A desire to invest yourself into a growing company
- A solutions mindset and strong problem-solving skills
- Strong sense of team and a track record of positive team contributions
- An eagerness to take on additional responsibility and display initiative
- Self-motivation and drive to work through large lists of items quickly
- Detail-oriented and quality time-management skills
- A love of learning and an ability to learn fast
- An ability to think clearly and logically
- Flexible schedule (shifts are 9 hours, but Support hours are 8AM to 8PM (EST) Monday - Friday)
- A love of technology and an ability to utilize technical skills daily
- Experience using Microsoft Office applications (especially Excel) and web applications
If we just described you and if you’re eager for a challenge, we’d love to meet you. We look forward to hearing from you soon!
Additional Information
Come Join Us!
If you have the skill and desire to work in a place where leaders listen and genuinely care, a place that pushes you to grow personally and professionally, and a place where you can put down roots and build a future, then Teleosoft just might be the home for you!
We also offer competitive benefits, including a medical/dental/vision plan and a 401(k). And a ping-pong table…
Security Prerequisites
- Authorization to work in the U.S.
- Fingerprint and Criminal Background Check
