Trainer and Configuration Specialist

Teleosoft is a growing software company in South Central Pennsylvania. We serve county government offices nationally with market-leading technology and superior support. Our employees are amazing people who create an enjoyable workplace and love to see our clients succeed.

Location

This opening is for a hybrid position in York, PA.

The Trainer and Configuration Specialist is responsible for configuring CountySuite software and systems to meet client or organizational requirements and providing comprehensive training to ensure end-users are proficient in using the technology. This role combines technical expertise with strong communication and instructional skills, requiring an individual who is detail-oriented and customer-focused to enable delivery of high-quality software products to county government clients. This position is a member of the project management team, supports the project manager, and adheres to project timelines.

Duties/Responsibilities:

Configuration Duties

• System Configuration:
  Configure software, platforms, or systems based on client specifications or organizational needs, ensuring that all configuration aligns with project requirements.
• Testing and Troubleshooting:
  Test configurations to ensure functionality, resolve issues, and work closely with technical teams to address more complex problems.
• Documentation:
  Collaborate with product team to create and maintain detailed records of configuration settings, processes, and any custom solutions implemented for clients.
• Customization:
  Adapt existing features or workflows to meet specific user needs while adhering to system capabilities and best practices.

Training Duties

• Conduct Training Sessions:
  Develop and deliver training programs for end-users, both onsite and remotely, tailored to varying levels of technical expertise. This would include both initial training sessions, and remedial sessions.
• Content Development:
  Create user manuals, guides, videos, and other instructional materials to support the training process.
• User Support:
  Provide post-training support during an active project and follow-ups to ensure that users are comfortable with the system and can effectively apply their knowledge. Facilitate client transition to support team maintenance relationship post-project.
• Training Needs Assessment:
  Evaluate the training requirements of different audiences to ensure programs meet their needs.
• Feedback and Improvement:
  Collect user feedback during and after training to improve future sessions and enhance training effectiveness.

Required Characteristics:

• Deep integrity
• Humility, compassion, and patience
• Strong work ethic and desire to drive tasks to completion
• Mature judgment; ability to evaluate tradeoffs and identify priorities
• Ability and willingness to say “no” or push back appropriately
• Quality time-management and estimation skills
• Organization and efficiency
• Clear, analytical thinking and strong problem-solving ability
• Self-motivation; initiative
• Positive, “can do” attitude and solutions mindset
• Appreciation for value of team and collaboration
• Wise exercise of delegation, coaching, and mentoring
• Proactive and effective communication
• A love for:
  • technology
  • working with and helping all kinds of people
  • building and maintaining strong client relationships
  • continuous learning and self-improvement

Education and Experience:

Skills and Qualifications

• Proficiency in the software or system being configured and trained on.
• Basic knowledge of databases, APIs, or programming (optional but beneficial for more technical configurations).
• Familiarity with data migration tools and troubleshooting methodologies.
• Strong public speaking and presentation skills.
• Ability to simplify technical concepts for non-technical audiences.
• Proficiency in developing instructional materials (e.g., PowerPoint, video tutorials, or online learning platforms).
• Excellent organizational and time management skills.
• Strong problem-solving and analytical abilities.
• Outstanding interpersonal and customer service skills.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Education, or a related field (or equivalent experience).
• Previous experience in software configuration, system administration, or a related role.
• Experience delivering training to diverse audiences (clients, employees, or end-users).

Preferred Qualifications

• Experience with specific tools or software platform relevant to the role
• Certification in instructional design or adult education
• Familiarity with SaaS platforms or enterprise systems

Come Join Us!

If you have the skill and desire to work in a place where leaders listen and genuinely care, a place that pushes you to grow personally and professionally, and a place where you can put down roots and build a future, then Teleosoft just might be the home for you!

We also offer competitive benefits including a medical/dental/vision plan, vacation & sick time, and a 401(k).