What are the responsibilities and job description for the Dynamic Support Expert position at Teleperformance-Turbo Tax?
About the Role
We are seeking highly skilled Dynamic Support Experts to join our team. As a key member of our customer experience team, you will be responsible for delivering outstanding service and support to our clients.
Responsibilities include:
- Demonstrating a genuine passion for customer satisfaction
- Maintaining a collaborative attitude
- Promoting a positive work environment
- Thriving in a fast-paced environment and adapting to change
- Approaching problem-solving with a creative and solution-focused mindset
Requirements include:
- Excellent written and verbal communication skills
- Ability to empathize with customers over the phone
- Intermediate knowledge of relevant operating systems and software environments
- Experience with software troubleshooting abilities
- Able to modify communication style to meet customer needs and tone
- Strong customer service skills
- Able to simplify complex ideas and communicate them effectively to customers
- Able to diffuse tense situations with customers
- Comfortable in training environments that include watching self-paced videos
- Committed to staying up-to-date on product changes and seasonal updates
- Willing to assist colleagues as needed, including answering customer inquiries via chat
