What are the responsibilities and job description for the Banking Specialist position at Teleperformance USA?
Customer Service Banking Specialist - On Site at Teleperformance USA summary :
As a Customer Service Banking Specialist at Teleperformance, you will be responsible for addressing customer inquiries through various communication channels, including phone, email, chat, and social media. Your role involves resolving issues, de-escalating conflicts, and providing payment processing assistance while working in a collaborative environment that encourages professional growth. With a focus on delivering exceptional service, you will contribute to a culture of support and inclusion within the team.
Category : Customer Service / Support
About TP
Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include :
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balancedhigh-tech andhigh-touchapproachblended withdeepindustry and geographic expertise, wemake people‘s livessimpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only thebest in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based on-site at our Columbia, South Carolina location.
Your Responsibilities
As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.
Were looking for fearless people people who are inspired to deliver only the best in all that we do.
Ability to set up home Wi-Fi network
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Keywords :
customer service, banking specialist, call center, Teleperformance, customer inquiries, problem resolution, communication skills, technical support, on-site job, Columbia South Carolina
Required
Preferred
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