Bilingual spanish/english banking customer servicerepresentative - onsite

Category : Customer Service / SupportAboutTPTeleperformance is a global, digital business services company.We deliver the most advanced, digitally powered business servicesto help the world’s best brands streamline their business inmeaningful and sustainable ways. With more than 500,000 inspiredand passionate people speaking more than 300 languages, our globalscale and local presence allow us to be a force of good insupporting our communities, our clients, and theenvironment.Benefits of working with TP include : PaidTrainingCompetitive WagesFull Benefits (Medical, Dental, Vision,401k and more)Paid Time OffEmployee wellness and engagementprograms Teleperformance and You Through a balanced high-tech andhigh-touch approach blended with deep industry and geographicexpertise, we make people's lives simpler, faster, and safer. Wehelp companies adapt quickly to changing needs, and are inspired todeliver only the best in all that we do. You will become a keycontributor in making that happen.As the eyes and ears for our teamfielding customer inquiries and finding innovative ways to respond,you will work in a collaborative and engaging environment. You willhave the chance to interact with people from all walks of life, andno two days will be the same. As you continue to grow and challengeyourself, you will discover your potential can take you anywhereyou want to go. Did you know that our Chief Client Officer startedher career at Teleperformance as an agent and advanced to thepinnacle of the company? At Teleperformance, the sky is the limit!This position will be based on-site at our North Lauderdale,Florida location.Your ResponsibilitiesAs a Customer ServiceRepresentative, your main responsibility is to find innovative waysto respond to varying questions, issues, and concerns. Handle andcarefully respond to all customer inquiriesProvide excellentcustomer service through active listeningWork with confidentialcustomer information and treat it sensitivelyAim to resolve issueson the first call by being proactiveAppropriately communicate withcustomersWe’re looking for fearless people – people who areinspired to deliver only the best in all that we do.Proficient inSpanish and English 6 months customer service experienceminimumOver 18 years of ageAbility to type 25 wpmHigh SchoolGraduate or GEDComfort with desktop computer systemProven oral& written communication skillsLogical problem-solving skillsAvailability to work various shifts Ability to use Windowsoperating systemsOrganization and work prioritization skillsBe Partof Our TP FamilyIt is our mission to always provide an environmentwhere our employees feel valued, inspired, and supported, so thatthey can bring their best selves to work every day. We believe thatwhen employees are happy and healthy, they are more productive,creative, and engaged. We are committed to providing a workplacethat is conducive to happiness and a healthy work-life balance. Wealso believe that to be our best selves, we need to be surroundedby people who are positive, supportive, and challenging. We arecommitted to creating a culture of inclusion and diversity, whereeveryone feels welcome and valued.Teleperformance is an EqualOpportunity Employer