What are the responsibilities and job description for the Customer Care Professional position at Teleperformance USA?
Overview
We are a leading provider of digital business services, helping companies like yours streamline their operations and improve customer experiences.
Your Role
In this role, you will be responsible for connecting with customers via phone, email, chat, or social media to resolve their questions or concerns, providing excellent customer service and support.
Key Responsibilities
- Answer customer inquiries in a timely and professional manner.
- Resolve customer complaints and issues in a fair and efficient way.
- Collaborate with internal teams to ensure seamless delivery of services.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
- High School Diploma or equivalent.
- 1 year of call center experience.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment.
Benefits and Perks
- Paid Training and Development Opportunities.
- Competitive Compensation and Benefits Package.
- Flexible Scheduling and Paid Time Off.
- Employee Wellness and Engagement Programs.
