What are the responsibilities and job description for the Customer Care Representative position at Teleperformance USA?
As a Customer Care Representative at TP Teleperformance , you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same.
With more than 500,000 inspired and passionate people speaking over 300 languages, our global scale and local presence allow us to make a positive impact in supporting our communities, clients, and the environment.
Key Responsibilities :
- Find innovative ways to respond to varying questions, issues, and concerns.
- Answer inbound telephone calls, chat, email & reviews using skills-based verbiage defined by management.
- Provide customers with a clear picture of company products and services, leading the call while listening to the voice of the customer.
- Ensure customer requests are met and confirmed within established guidelines.
- Sense and exploit up-sell opportunities, attempting to cross-sell when necessary.
- Present a positive view of the company and its properties during interactions.
- Escalate difficult situations to Team Leaders as needed.
Requirements :
Join our inclusive and diverse culture where everyone feels welcome and valued. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
