What are the responsibilities and job description for the Customer Experience Expert position at Teleperformance USA?
**Job Summary**
We are seeking highly motivated Technical Support Representatives to join our team at Teleperformance USA. As a Technical Support Representative, you will be responsible for delivering exceptional customer experiences by providing timely and effective technical support to our clients.
Your primary goal will be to resolve technical problems and issues related to high-speed internet services, ensuring customer satisfaction and loyalty.
- Provide first-level technical assistance to customers via phone, email, or chat.
- Support customers with troubleshooting and resolution of technical issues related to internet connectivity, devices, and software.
- Maintain accurate records of customer interactions, including issue resolution and follow-up activities.
