What are the responsibilities and job description for the Customer Service Representative position at Teleperformance USA?
Job Description
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Teleperformance USA. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to consumers. Your primary objective will be to deliver an exceptional customer experience by resolving technical problems in a fast-paced, customer-facing environment.
The ideal candidate will possess excellent communication skills, both written and verbal. You should be able to effectively troubleshoot and resolve technical issues related to internet connectivity and performance troubleshooting. Additionally, you must be able to demonstrate advanced product knowledge and the ability to solve customer issues on the first call as frequently as possible.
In this role, you will work collaboratively with customers to identify and resolve their technical concerns. You will also be responsible for managing trouble tickets and adhering to all work schedule assignments. If you are a self-motivated individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.
