What are the responsibilities and job description for the Customer Support Specialist - Technical Assistance position at Teleperformance USA?
Category : Technical Support
About TP
Teleperformance is a global, digital business services company focused on providing the most advanced, digitally powered business services to top brands worldwide. With a team of over 500,000 people speaking more than 300 languages, we are dedicated to making a positive impact in our communities, for our clients, and the environment.
Responsibilities
- Provide technical assistance for consumers, troubleshooting varying questions, issues, and concerns
- Support client's high-speed Internet services to deliver exceptional customer experiences
- Resolve technical problems related to internet connectivity and performance within a fast-paced customer facing environment
- Deliver support for internet service, connectivity, and troubleshooting related to operating systems and devices
- Open and manage trouble ticket system for user and network issues
- Be patient, courteous, and friendly with customers at all times
- Address and solve technical problems in a timely manner
- Adhere to all work schedule assignments and management directives
Requirements
Teleperformance is an Equal Opportunity Employer
