What are the responsibilities and job description for the Pre-License Training-- Onsite position at Teleperformance USA?
About Teleperformance (TP)
TP is a global, digital business services company that delivers advanced, digitally powered business solutions to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking over 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, clients, and the environment.
Benefits of Working with TP:
- paid training
- competitive wages
- full benefits (medical, dental, vision, 401(k), and more)
- paid time off
- employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach combined with deep industry and geographic expertise, we simplify, accelerate, and safeguard people's lives. We help companies adapt quickly to changing needs and strive to deliver only the best in all that we do.
You will become a vital contributor in making this happen by serving as the eyes and ears for our team, fielding customer inquiries, and finding innovative responses. You will work in a collaborative and engaging environment, interacting with people from diverse backgrounds, and experiencing no two days alike.
As you grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit.
This position will be based on-site at our Port Saint Lucie, Florida location.
Your Responsibilities:
As a Pre-Licensed Representative, your primary responsibility is to find innovative ways to respond to various questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries
- Provide exceptional customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Communicate effectively with customers
We're Looking for Fearless Individuals:
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- 6 months of Call Center experience (preferred)
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Be One of Our People
Our mission is to provide an environment where employees feel valued, inspired, and supported, enabling them to bring their best selves to work every day. We believe that happy and healthy employees are more productive, creative, and engaged. We commit to providing a workplace conducive to happiness and a healthy work-life balance. We also believe that surrounding ourselves with positive, supportive, and challenging individuals helps us be our best selves. We aim to create a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance USA is an Equal Opportunity Employer.
