What are the responsibilities and job description for the Pre-Licensed Representative position at Teleperformance USA?
About Teleperformance
We are a global digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways.
With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, clients, and the environment.
Benefits of Working with Us
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
How to Become a Licensed Insurance Agent
We offer a 5-day paid training program to help you prepare for the State Insurance Exam.
What Can You Expect?
We will provide a trainer, learning tools, and cover the cost of your state exam. After you pass the exam, we will support you in obtaining your license in all the states/territories we operate in.
Our Approach
We use a balanced high-tech and high-touch approach blended with deep industry and geographic expertise to make people's lives simpler, faster, and safer.
Your Role as a Pre-Licensed Representative
You will be responsible for finding innovative ways to respond to varying questions, issues, and concerns, while providing excellent customer service through active listening.
Some key responsibilities include:
- Handling and responding to all customer inquiries
- Providing excellent customer service
- Working with confidential customer information
- Aiming to resolve issues on the first call
- Communicating with customers
Requirements
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral & written communication skills
- 6 months Call Center experience, preferred
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
Culture at Teleperformance
We believe in creating a culture of inclusion and diversity where everyone feels welcome and valued.
We strive to provide an environment where employees feel valued, inspired, and supported, so they can bring their best selves to work every day.
