What are the responsibilities and job description for the Sales Representative position at Teleperformance USA?
About Teleperformance
A global digital business services company that delivers the most advanced, digitally powered business services to help top brands streamline their operations in meaningful and sustainable ways.
With over 500,000 passionate employees speaking more than 300 languages, we leverage our global scale and local presence to make a positive impact on communities, clients, and the environment.
We offer:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
We simplify lives, accelerate processes, and ensure safety through our unique blend of high-tech and high-touch approaches combined with deep industry expertise. As a key contributor, you'll play a crucial role in making this happen.
You'll work in a dynamic environment where no two days are alike, interacting with people from diverse backgrounds. As you grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer rose through the ranks from an agent position to reach the pinnacle of the company? At Teleperformance, opportunities are limitless.
This is for an Onsite position.
Your Responsibilities:
- Promote brand awareness by offering additional products and services to meet customer needs
- Maintain the highest standards of professional conduct through demonstrated individual performance
- Upsell or increase customer benefits to drive revenue growth
- Address customer needs proactively and efficiently
- Demonstrate maturity and a strong desire for success
- Adapt to change positively and maintain a competitive attitude
- Show motivation and passion for the brand while delivering results
- Perform other duties as required and assigned by supervisor or management
- Foster a team-oriented culture in a fast-paced, dynamic environment
- Ensure adherence to all policies and procedures, including Security, HR, Operations, etc.
We seek fearless individuals who strive to deliver exceptional results in everything they do.
- Must be at least 18 years old
- High school diploma or equivalent required
- Intermediate Microsoft Office skills (Word, Excel, PowerPoint) necessary
- 6 months of customer service experience preferred
- Typing speed of 25 WPM required
- Strong verbal, listening, and written communication skills, along with excellent interpersonal skills
- Excellent attendance history mandatory
- Pass mandatory background checks, which may include pre-screenings, illegal drug tests, and credit checks
