Social Media Content Moderator

We are seeking a highly skilled Social Media Content Moderator to join our team. This individual will be responsible for reviewing user-generated content on our clients platform, ensuring it meets community guidelines and escalating any content that violates parameters.

This role is crucial in providing a positive social experience for all users.

• The ideal candidate will have excellent communication skills, be detail-oriented, and able to work independently with minimal supervision.
• They must be comfortable reviewing internet content that may be deemed inappropriate and/or contain explicit material.

The successful candidate will also have experience navigating internet websites, including social media, commercial websites, etc., and be proficient in Windows operating systems.

A strong understanding of community standards, policies, and procedures is essential for this role.

Additional responsibilities include participating in continuous training programs, complying with corporate confidentiality policies, and adhering to performance indicators or parameters defined by the specific client's operation.

The right individual will be able to provide trends and insights to develop improvements to overall processes and make recommendations for process, policy, and product enhancements.

This is an exciting opportunity to work in a collaborative and engaging environment where you can grow and challenge yourself.

We are looking for fearless people who are inspired to deliver only the best in all that we do.

Responsibilities:

• Review user-generated content on our clients platform
• Ensure content meets community guidelines and escalate any content that violates parameters
• Participate in frequent refresher training to implement correct policies
• Comply with performance indicators or parameters defined by the specific client's operation
• Review, classify, and/or eliminate highly sensitive content according to client-defined parameters
• Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
• Comply with corporate confidentiality policies and handle customer information securely
• Participate in continuous training programs for optimal development in the role
• Adhere to all orders, instructions, procedures related to the role
• Ability to moderate traumatic, sensitive, and potentially offensive content
• Provide trends and insights to improve processes and recommend policy and product enhancements
• Remain up-to-date on key workflow changes, operational guidelines, policy updates, and community standards

Requirements:

• Experience navigating internet websites, including social media, commercial websites, etc.
• Strong spelling, grammar, and reading skills
• Strong emotional intelligence and resilience
• Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
• Attention to detail
• Logical problem-solving skills
• Availability to work various shifts
• Experienced with Windows operating systems
• Strong computer skills with ability to use multiple windows and/or programs at the same time
• Ability to type 25 wpm
• Over 18 years of age
• High School Graduate or GED or higher (proof required to be provided)
• Predictable and reliable attendance

Preferred:

• Experience in reviewing/monitoring social media
• Consistent work history
• Proven oral & written communication skills

What We Prefer:

We prefer candidates with a strong background in social media, consistent work history, and proven communication skills.

About Us:

We are Teleperformance, a global digital business services company dedicated to helping brands streamline their businesses in meaningful and sustainable ways. Our employees are passionate about delivering exceptional customer experiences and making a positive impact in our communities.

We offer a range of benefits, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

At Teleperformance, we believe in creating a culture of inclusion and diversity where everyone feels valued and supported. If you're a motivated and innovative individual who shares our values, we encourage you to apply.