What are the responsibilities and job description for the Teleperformance Representative position at Teleperformance USA?
Role and Responsibilities
You will be the key point of contact for our clients, providing timely and effective solutions to their inquiries.
As a Customer Service Representative, your main responsibility is to provide exceptional customer service through active listening and resolve issues on the first call by being proactive.
Key Performance Indicators:
- First Call Resolution (FCR)
- Customer Satisfaction (CSAT)
- Quality and Efficiency Metrics
