What are the responsibilities and job description for the Customer Service Representative - Onsite position at Teleperformance?
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based onsite at our Brownsville, TX site location.
Responsibilities
Your Responsibilities:- Deliver exceptional service to our high value customers by providing best-in-class service
- and solutions to grow customer relationships within set standards via phone and chat
- channels.
- Provide accurate information and assistance to customers regarding their credit card
- accounts, products, and services.
- Identify and resolve customer issues efficiently while adhering to company policies and
- procedures.
- Educate customers on the features and benefits of the credit card and savings products and
- services.
- Proactively identify opportunities to enhance the customer experience and promote
- customer loyalty.
- Maintain accurate records of customer interactions and transactions in the company's
- systems.
- Meet or exceed established goals for all performance metrics, including call/chat quality,
- productivity, and schedule adherence to provide an exceptional level of service to
- customers.
- Provide first call/chat resolution while following strict procedures that meet regulatory
- and compliance guidelines.
Qualifications
We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.- High School diploma or GED.
- 1 year related customer service-related experience. (Preferred credit card customer
- service)
- Strong computer efficiency: Familiarity with basic computer
- applications and the ability to navigate multiple systems
- simultaneously.
- Ability to multitask and thrive in a fast-paced environment.
- Empathetic demeanor and a genuine desire to help others.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- 2 years of solid working knowledge of all Customer Service functions within a contact center.
- Demonstrated ability to understand and can clearly explain complex concepts in a customer centric manner.
- Ability to de-escalate customer issues and provide best in class service.
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
