What are the responsibilities and job description for the Digital Community Guardian position at Teleperformance?
We are seeking a Digital Community Guardian to protect and promote our online presence. As a Digital Community Guardian, you will be responsible for reviewing and resolving issues reported on social media, responding to user inquiries, and enforcing our Terms of Use.
This role requires excellent technical skills, including a minimum typing speed of 40wpm with 90% accuracy. You must also be proficient in Microsoft Windows and Office. If you have a passion for communication, problem-solving, and continuous learning, we invite you to join our team.
We offer a dynamic and supportive work environment where you can grow professionally and personally. Our community thrives on empathy, critical thinking, and proactivity.
- Investigate and resolve user-reported issues promptly.
- Gather and analyze data to improve the user experience.
- Enforce our Terms of Use and maintain high-quality responses.
- Identify inefficiencies and suggest solutions to improve workflows.
