What are the responsibilities and job description for the Healthcare Customer Expert On-Site position at Teleperformance?
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
This position will be based onsite at our Las Vegas, Nevada site location.
Responsibilities
Your Responsibilities
- Inbound calls from customers and medical professionals, using medical terminology, to request and verify benefits
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately and professionally communicate with customers
- Providing support for Health Care Providers
- Researching benefit information
- Handle situations which may require adaptation of response or extensive research
- Accurately document and maintain all interactions
- Verify each caller according to our verification standards
Qualifications
What We're Looking For- 2 years customer service experience minimum in a medical related field or call center.
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Proficient with desktop computer system and the ability to self-troubleshoot
- Proven oral & written communication skills
- Ability to multi-task between talking and typing
- Excellent Windows operating system and browser skills
- Strong customer service skills
- Ability to handle high stress situations and difficult customers/members
- Availability to work various shifts
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
