What are the responsibilities and job description for the QUALITY CI MANAGER position at Teleperformance?
POSITION : Quality Manager
Reports to : Plant Manager
JOB DESCRIPTION
This position is responsible for leading the Continuous Improvement initiatives within Safety and Quality at the Plant. This position will provide leadership, planning, technical direction, communication and coaching skills to ensure safe production of high quality products to meet customer needs in the most cost effective manner. Individual acts as leader and driver of all quality initiatives for plant location; interacts and partners with manufacturing, sales and design teams, vendors and customers in meeting internal and external customer quality requirements.
RESPONSIBILITES
- Directs the Quality Management System at the plant
- Train and educate the organization and implement continuous improvement methodologies such as 6 Sigma, 5S, Lean, OE and others
- Drives Continuous Improvement to quantitatively and qualitatively improve costs, quality and service.
- Drives plant accountabilities in the areas of : tracking vendor performance, resolution and disposition of customer complaints, investigating critical quality defects on in-process and finished products, generation and analysis of quality data and reports
- Insures all customer feedback is promptly dealt with and any complaints are acted upon by the plant using root cause analysis and implementing corrective action
- Supports safety as a top priority in training, job design and regulatory compliance
- Ensures product quality. Establishes and manages systems for "right first time" performance and incorporates this philosophy in the continuous improvement teams.
- Focuses on plant wide issues and inter-plant initiatives including developing synergies and business opportunities to optimize other manufacturing plants
ESSENTIAL FUNCTIONS, SKILLS AND ATTRIBUTES
MINIMUM PREFERRED EDUCATION AND EXPERIENCE
REQUIREMENTS
Computer literacy. Must be proficient with Microsoft Office especially Excel, Access and PowerPoint. High school graduate or equivalent with related college degree and / or technical courses or associate (two-year) college degree. Minimum of three years of experience in a related field and knowledge of LEAN manufacturing, ISO, Six Sigma preferred.
