What are the responsibilities and job description for the Tech Liaison position at Teleperformance?
Overview
About TP
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement program
Responsibilities
Applicants must reside in the Warren, MI area
POSITION SUMMARY
Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
- · Assist with the installation and maintenance of all computer hardware and software
- · Repair or upgrade computer systems as needed
- · Assist with building equipment bundles to ship out to employees
- · Provide Tier 1 level support on hardware and software technical issues on site and via Teams Chat
- · Troubleshoot with employees for any issues they are experiencing with equipment and provide guidance / resolution steps
- · All other duties as requested by the leadership
Qualifications
- Must have computer related work experience.
- · Experience in managing inventory of equipment
- · Experience in virtual networking setup using VMware
- · Hands on experience troubleshooting hardware
- · Ability to view a computer monitor for several hours at a time
- · Candidates must have open availability and able to work additional hours as needed
- · Able to work on site in Warren, MI but there is availability to be hybrid and work some time from home
Be Part of Our TP Family
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity Employer
