What are the responsibilities and job description for the CSR - Customer Service Representative - Business to Business position at TeleServices Direct?
Job Summary:
B2B Customer Service Sales Representatives handle incoming calls to assist Business Telecommunication Customers with requests and questions on all services offered while handling incoming sales inquiries, providing information about our telecommunications products and services, and assisting customers in making informed purchasing decisions.
This role requires effective communication skills, professionalism, business acumen, passion for sales, and a commitment to delivering exceptional customer experiences.
Responsibilities:
Handle a variety of incoming calls addressing complex business customers’ questions and concerns to provide a quick resolution and positive customer experience
Engage with customers to understand their needs, answer questions, and provide product recommendations.
Educate customers about our telecommunications products and services, including internet, phone / wireless, and TV packages.
Present pricing, promotions, and available options to customers in a clear and compelling manner.
Assist customers in selecting the most suitable products or services based on their requirements and preferences.
Process sales orders accurately and efficiently using our sales tools.
Follow up with customers to ensure satisfaction, address any concerns, and encourage upselling or cross-selling opportunities.
Meet or exceed individual and team sales targets, conversion rates, and customer satisfaction metrics.
Adhere to program key performance indicators such as: schedule adherence, average handle and wrap time, various conversion rates for telecommunications products, attendance policy
Qualifications:
Minimum HS Diploma or GED, some College preferred
Minimum of 6 months of call center experience or relevant sales experience, 1 year highly preferred
Above average job stability
Customer service, inbound retention, inbound sales, and telecommunications experience in a call center setting highly preferred
Excellent verbal and written communication skills, with the ability to engage and build rapport with customers effectively.
Strong sales aptitude and persuasive abilities, with proven testimonials on meeting or exceeding sales targets.
Familiarity with telecommunications products and services, including internet, phone / wireless, and TV offerings.
Above average computer skills and ability to navigate complex call center systems
Proficiency in using sales tools to manage customer interactions and track sales performance.
Exceptional customer service skills, with a focus on delivering positive experiences and resolving customer issues promptly.
Ability to work independently and as part of a team in a fast-paced, high-volume environment.
Must be willing to work full time onsite during dayshift, early evening, weekend, and Holiday hours of operation.
Must pass pre-employment assessment testing and required background checks
Job Type: Full-time
Pay: From $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
- Evening shift
Work Location: In person
Salary : $18
