What are the responsibilities and job description for the Customer Engineer position at Teleskope?
About Teleskope
Teleskope is building the future of data protection. Despite enormous growth in awareness and investment in data security, most companies still don't know where they are storing sensitive information and how to secure it. At Teleskope, we're building a modern and developer-friendly data security platform to automate data security, privacy and governance at scale, from detection to remediation.
About the role
We are seeking an experienced Customer Engineer to join our team. In this role, you will be the face of Teleskope to our customers. Straddling pre- and post-sales, you will sit between our growth team and our engineering team, supporting deployments, leading customer proof-of-concepts and owning customer success while serving as the front line technical support for our customers.
What you'll do
- Support sales team in closing POCs from scoping and deployment through sales closes
- Design, manage, and execute the technical onboarding and integration for new customers in collaboration with an SRE or Infrastructure Engineer
- Serve as a trusted advisor by providing expert guidance to address customers' business goals, needs, and pain points with a priority to onboarding and roll out planning
- Handle technical questions and objections, providing solutions to ensure Teleskope delivers maximum value to our customers
- Help drive the product roadmap as you bring the voice of your customers into planning meetings to describe inhibiting issues, objects, or lacking features to the product team
- Close subscription renewals and upsells, in collaboration with Account Executives
About you
What you'll get
