What are the responsibilities and job description for the Administrative Manager (Call Center Lead) position at TeleSolv Consulting?
TeleSolv Consulting has a great opportunity for you to work with the Federal Government as an Administrative Manager.
100% Remote in Miami
Duties / Responsibilities :
- Serves as the company authority virtually / on-site.
- Manager shall oversee and manage a team of personnel providing world-class customer service in a recruitment call center.
- Ideal candidates will be Returned Peace Corps Volunteers (RPCV), but it is not required.
- Working directly with the public, so they must be able to share approved information, respond promptly, and always be professional.
- Must be proficient in project management dashboard matrix and Power BI, Dashboard, Workforce Management Tool, Customer Relationship Management (CRM) tool, telephony software, or example, utilization by lead refinement, training, briefings, assisting, and answering inquiries and have prior recruiting experience.
- Will be expected to professionally brief Office of Volunteer Recruitment and Selection (VRS) senior management.
Minimum Requirements :
Preferred Requirements :
About TeleSolv Consulting :
Join the TeleSolv Consulting Team on our mission to provide quality and unparalleled service to our clients. We are a growing organization that provides a variety of professional and administrative services to public and private organizations with global operations. Rated in the top 1000 businesses in 2019 by Inc.com. Since its founding in 2000, TeleSolv Consulting has been committed to helping organizations solve complex problems. Our solutions integrate sound management principles with the most appropriate technologies to assist senior executives in effectively managing programmatic, schedule, and technical risks. TeleSolv Consulting offers excellent compensation, training, advancement opportunities, and exceptional benefits including PTO, sick leave, up to 11 paid federal holidays, medical, dental, vision, company paid life, short-term and long-term disability insurance, employee assistance program, and matching 401(k) plan. In addition to the hourly rate, you will be eligible to receive an hourly Health and Welfare (H&W) benefit, for the first 40 hours worked in any work week. The H&W rate of $4.57 is an amount provided to offset the cost of the company providing fringe benefits.
Background Investigation :
This position requires that you obtain a background investigation from our client. As part of this process, the government will perform a criminal, credit, tax, employment, and drug history background check. The government has varying tolerances, with mitigating circumstances, for issues in all of the categories. The government is essentially looking to confirm that you are generally in good financial standing, up to date on your tax filings, rehire eligible with your prior employers, and have adhered to any federal restrictions on illegal drug use, including marijuana, in addition to other checks related on your character and trust worthiness.
Salary : $5
