Job Description
Job Description
THIS IS AN IN OFFICE JOB FOR OUR Atlanta, GA OFFICE WITH BASE SALARY PLUS COMMISSION
About Us :
TeleSpecialists is a rapidly growing national telemedicine company seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and continuing to expand services. We are seeking the right talent to join our team and help us with our mission of impacting patients, providing timely high-quality care to patients, and transforming the future of healthcare. We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.
Tele Specialists Offers :
- A great culture with a team environment
- A fun, diverse work environment
- A rapidly growing company with career advancement opportunities
- Medical, Dental and Vision benefits
- 401k match
- Paid Vacation
- Leadership Training Classes
- Mentorship Program
- Tuition Reimbursement
Summary :
The Client Account Manager (CAM) is responsible for selling / cross-selling services while managing a portfolio of client accounts to meet their goals and align with Tele Specialists goals. The primary focus of this role is to ensure client retention and satisfaction while growing business revenue via cross-sells. The Client Account Manager (CAM) reports to the VP / Dir, Client Account Management and works within the Strategy & Growth Division. The CAM will maintain accounts for a portfolio of existing clients, engaging via onsite, remote live interactions and written communications. CAMs assess data indicators to measure client satisfaction and growth opportunities, preparing reports and presentations for front-line, management and executive staff members. TS and client goal setting and attainment, cross-sales and problem-solving are key success metrics for this role.
Essential Duties & Responsibilities :
Annual Revenue Attainment / Sales Quota – responsible for individual account portfolio and team goals to meet annual revenue and cross-sales targets.Footprint Growth - Building influential relationships with critical stakeholders, ensuring key customers are referenceable to support expansion, identifying opportunities to drive customer growth for a portfolio of accounts.Retention and Renewal – Track and manage client account health and renewals, upsells, and contract renegotiations. Leading and participating with sales, finance, quality and med staff divisions to meet KPIs and growth targets.Customer Satisfaction Management - Proactively manage and achieve customer and TS goals, while resolving customer issues, and tracking tactical progress and account opportunities across delivery teams.Account Management - Manage all client account touchpoints and maintain historical account mapping and development targets, monitor account changes and execute thoughtful relationship management strategies. Lead internal / external stakeholder business meetings at corporate, division and facility levels.System / National Accounts – support VP / Dir, CAM & VP, BD to manage system hospitals and large accounts – support key accounts.Net Promoter Scores and Client Surveys – manage execution of annual / bi-annual client surveys, meeting annual NPS goals, tracking trends & post-survey actioning.Market Analysis – assess client accounts and develop market awareness & opportunities to promote / close cross-sales.Qualifications :
Bachelors (B.S. or B.A.) required. Advanced degree or experience in health care operations, health care management, financial planning & / or health care policy strongly preferred.5 years’ experience within the healthcare sector in sales, consulting, strategic project management, & / or account management for a commercial growth organization with annual revenue of at least $100 million including enterprise and facility customer-facing responsibilities is required.Proven experience establishing and implementing vision and financial growth strategies for client accounts.Demonstrated ability to communicate, present and influence key frontline to executive-level stakeholders – in person, via video and written communications, required.Proven ability to juggle multiple clients, while maintaining sharp attention to detail.Track record of successfully growing client revenue post initial sale.Excellent listening, negotiation, persuasion and presentation abilities.Proven experience leveraging technology to solve transformative business objectives as well as overseeing enterprise level adoption of new technology.Experience facilitating cross functional account management teams around healthcare transformation (combining clinical, technical, business, and management resources).Ability to quickly learn new processes, identify process improvement opportunities, and create team workstreams and systems.Ability to work under pressure, problem-solve, organize and prioritize responsibilities.
