What are the responsibilities and job description for the Director, Strategic Accounts position at TeleTracking?
Job Summary
We are seeking an experienced strategic healthcare leader to work with our largest health system clients in the role of Director, Strategic Accounts. The Director, Strategic Accounts builds and expands relationships with our most influential partners at the C-Suite and senior leadership levels by developing long term strategy, evolving technology roadmaps, aligning TeleTracking solutions with areas of need, and measuring/reporting on defined KPIs that drive improved outcomes. We collaborate with top health systems, enhancing patient access, and streamlining care delivery. COVID-19 highlighted the urgent need for improved healthcare operations, amplifying the capabilities of the EMR with speed and transparency of data. Join us to make a profound impact on healthcare, driving growth, improving patient outcomes, and expanding the capacity to care.
Primary Responsibilities
Innovative Thought Partner: Understand the unique market dynamics of each health system through research and discovery in order to effectively position TeleTracking to improve clinical, operational and financial outcomes. It is important that our clients view us as a strategic partner and not a vendor.
Achieve Target : Your primary objective is to develop the long-term account strategy and own the strategic renewal plan designed to retain and grow the business with named existing clients. Establish clear targets and lead the client engagement strategy with other TeleTracking stakeholders. Continuously analyze and measure performance and client satisfaction utilizing KPIs.
Segment Focus with Broad Engagement : Serving healthcare operations at a strategic level requires engagement beyond the health system itself, to include payers, channel partners, consulting organizations and various referral locations that combine to form the operational network for an individual health system or market area.
Manage Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations and uncover the root cause of issues. Acquires data from multiple sources and works cross functionally when solving problems.
Build Strong Relationships : Utilize your network and experience to expand relationships with key stakeholders, focusing on CXO executives and decision-makers.
Team First: Serving our clients is a team sport that requires engaging partners across every function of the company. Important that you display leadership capability through earnest effort and collaboration. Everyone rolls up their sleeves at TeleTracking.
Accountability Partner: Help client leadership and operating teams adhere to best practice guidelines, assist their governance with data-driven insights and identify opportunities for intervention / solutions that will drive higher throughput and facilitate patient flow.
Stay Ahead of the Curve : Stay informed about industry trends, payer dynamics, regulations, and competitors. Translate these insights into actionable recommendations to maintain our competitive edge.
Market Insight back to TeleTracking : Provide valuable feedback to inform future development, ensuring our offering aligns with market needs.
Location : This position is based in Pittsburgh, PA with a significant proportion of time spent at client sites working closely with client leadership and operational teams.
Experience & Capability
For over 30 years, TeleTracking has been operating with a simple mission, to ensure that no one waits for the care they need. Our state-of-the-art technology, combined with actionable best practices and a strong advisory services team, means that we provide the critical operational components required to build a responsive, resilient healthcare system. One of those key components is the centralization of hospital operations…the ability to see in real-time everything from the number of available beds to receive and treat patients to the number of pieces of available medical equipment. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
TeleTracking has a COVID-19 vaccination policy which mandates vaccination or an approved exemption due to religious or medical reasons for certain roles. Any accommodation request will be objectively considered in accordance with the Federal, State, and Local laws on a case-by-case basis.
TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment.
An integral part of TeleTracking’s commitment is to comply with all applicable federal, state, and local laws concerning equal employment and affirmative action.
We are seeking an experienced strategic healthcare leader to work with our largest health system clients in the role of Director, Strategic Accounts. The Director, Strategic Accounts builds and expands relationships with our most influential partners at the C-Suite and senior leadership levels by developing long term strategy, evolving technology roadmaps, aligning TeleTracking solutions with areas of need, and measuring/reporting on defined KPIs that drive improved outcomes. We collaborate with top health systems, enhancing patient access, and streamlining care delivery. COVID-19 highlighted the urgent need for improved healthcare operations, amplifying the capabilities of the EMR with speed and transparency of data. Join us to make a profound impact on healthcare, driving growth, improving patient outcomes, and expanding the capacity to care.
Primary Responsibilities
Innovative Thought Partner: Understand the unique market dynamics of each health system through research and discovery in order to effectively position TeleTracking to improve clinical, operational and financial outcomes. It is important that our clients view us as a strategic partner and not a vendor.
Achieve Target : Your primary objective is to develop the long-term account strategy and own the strategic renewal plan designed to retain and grow the business with named existing clients. Establish clear targets and lead the client engagement strategy with other TeleTracking stakeholders. Continuously analyze and measure performance and client satisfaction utilizing KPIs.
Segment Focus with Broad Engagement : Serving healthcare operations at a strategic level requires engagement beyond the health system itself, to include payers, channel partners, consulting organizations and various referral locations that combine to form the operational network for an individual health system or market area.
Manage Complexity : Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Asks the right questions to accurately analyze situations and uncover the root cause of issues. Acquires data from multiple sources and works cross functionally when solving problems.
Build Strong Relationships : Utilize your network and experience to expand relationships with key stakeholders, focusing on CXO executives and decision-makers.
Team First: Serving our clients is a team sport that requires engaging partners across every function of the company. Important that you display leadership capability through earnest effort and collaboration. Everyone rolls up their sleeves at TeleTracking.
Accountability Partner: Help client leadership and operating teams adhere to best practice guidelines, assist their governance with data-driven insights and identify opportunities for intervention / solutions that will drive higher throughput and facilitate patient flow.
Stay Ahead of the Curve : Stay informed about industry trends, payer dynamics, regulations, and competitors. Translate these insights into actionable recommendations to maintain our competitive edge.
Market Insight back to TeleTracking : Provide valuable feedback to inform future development, ensuring our offering aligns with market needs.
Location : This position is based in Pittsburgh, PA with a significant proportion of time spent at client sites working closely with client leadership and operational teams.
Experience & Capability
- 15 years’ experience serving the healthcare industry in a client facing role. Provider experience and / or a clinical background are highly desired but not required .
- Deep understanding of the US healthcare system with emphasis on large health systems, payers, value-based care, and information technology ; former hospital / health system leadership experience desirable but not required
- Expertise in hospital operations, capacity management, throughput / flow, project management / governance, process improvement, change management
- Documented track record of consistent success managing strategic health system clients using defined metrics. Emphasis on financial impact
- High performer , MUST be a team player. The ability to collaborate effectively across TeleTracking is essential. You will work closely with sales, services, technology, and marketing to serve and develop our largest clients.
- Polished executive presence with excellent verbal / written communication and presentation skills. Ability to communicate complex technical concepts to non-technical executives.
- Intellectually curious and motivated to solve problems in new and unique ways.
- Strong leadership skills and the ability to influence without direct managerial authority.
- Strong analytical skills – be able to leverage data and reports to identify issues and opportunities
- Familiarity with EMR patient flow and transfer center solutions is a plus; Experience / Expertise with TeleTracking Solutions is desirable
- Minimum BA/BS, preferred in relevant field, including healthcare administration or business.
- Master’s or advanced degree preferred in relevant field, including healthcare administration or business.
For over 30 years, TeleTracking has been operating with a simple mission, to ensure that no one waits for the care they need. Our state-of-the-art technology, combined with actionable best practices and a strong advisory services team, means that we provide the critical operational components required to build a responsive, resilient healthcare system. One of those key components is the centralization of hospital operations…the ability to see in real-time everything from the number of available beds to receive and treat patients to the number of pieces of available medical equipment. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. We believe that diversity, equity, and inclusion in our workforce keeps us competitive and provides opportunities for everyone.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office, handle various types of media and equipment, and visually or otherwise identify observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.
TeleTracking has a COVID-19 vaccination policy which mandates vaccination or an approved exemption due to religious or medical reasons for certain roles. Any accommodation request will be objectively considered in accordance with the Federal, State, and Local laws on a case-by-case basis.
TeleTracking is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment.
An integral part of TeleTracking’s commitment is to comply with all applicable federal, state, and local laws concerning equal employment and affirmative action.
