What are the responsibilities and job description for the Field Service Technician position at TeleWorld Solutions Inc?
TeleWorld Solutions is seeking a Field Technician for our team! We are seeking a skilled and dedicated Field Technician to join our team and support Ciena's cutting-edge telecommunications solutions. This role involves deploying, maintaining, and troubleshooting advanced networking and optical systems, ensuring seamless operations and exceptional service delivery for our clients. The ideal candidate will have strong technical expertise in Ciena products, an aptitude for problem-solving, and a customer-focused mindset.
TeleWorld Solutions is a strategic wireless engineering and consulting firm offering network operators, OEMs and tower companies turnkey design, optimization, network dimensioning and deployment services.
With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.
TeleWorld helps customers plan, design, manage, measure, and monetize opportunities throughout the network lifecycle and across every element of their network.
Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".
Responsibilities
Installation and Configuration
Install and configure Ciena networking equipment, including routers, switches, and optical devices like the Ciena 6500 Packet-Optical Platform.
- Ensure proper installation of fiber optics, cabling, and hardware components to meet design and performance specifications.
- Perform software and firmware upgrades on Ciena products.
Testing and Troubleshooting
Conduct equipment testing using tools such as OTDRs, spectrum analyzers, and light meters to verify performance and resolve issues.
Maintenance and Optimization
Perform preventative and corrective maintenance on Ciena systems to ensure reliability and performance.
Documentation and Reporting
Maintain detailed records of installations, configurations, and troubleshooting activities.
Customer Interaction
Serve as the primary on-site technical contact for customers, ensuring satisfaction and clear communication.
Compliance and Safety
Adhere to industry safety standards and best practices, including FCC and OSHA guidelines.
Qualifications
Education and Experience :
Bachelor’s degree or technical diploma in Telecommunications, Electrical Engineering, or a related field (preferred).
Technical Skills :
Hands on experience with Ciena 5164 Transport Router
Soft Skills :
Strong problem-solving and analytical skills.
Certifications :
Relevant certifications such as Ciena Certified, CFOT (Certified Fiber Optic Technician) or CCNA (Cisco Certified Network Associate) are preferred .
Join Our Veteran-Friendly Team :
Are you a veteran or a veteran spouse with expertise in telecommunications? Join our team at TeleWorld Solutions, where we value your military experience and provide great benefits. We invite all veterans and veteran spouses to bring their skills and dedication to our team.
TeleWorld Solutions is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
