Director of Field Services Western Region

Job Title: Director of Field Services Western Region

Company: Telex LLC

Location: Western United States

Employment Type: Full-Time

Overview

Telex LLC, a leader in protective relay testing, apparatus testing, and functional commissioning for electrical substations, is seeking a seasoned Director of Field Services. This key leadership role is responsible for overseeing and optimizing service operations, ensuring compliance with safety and regulatory standards, and delivering exceptional customer service. The ideal candidate will bring deep technical expertise in the power and electrical testing industry, strong project management skills, and proven experience leading geographically dispersed teams.

Key Responsibilities

• Operational Leadership:
• Direct all field service operations to ensure efficient and high-quality on-site testing, commissioning, and maintenance services.
• Oversee scheduling, resource allocation, and workflow management across multiple field locations.
• Team Management & Development:
• Lead, mentor, and develop field service teams, including technicians and supervisors, to ensure peak performance and professional growth.
• Coordinate hiring, training, performance evaluations, and disciplinary actions.
• Quality & Safety Compliance:
• Implement and enforce rigorous safety protocols and quality standards, ensuring compliance with industry regulations and company policies.
• Oversee the development and continuous improvement of field service procedures and best practices.
• Project & Financial Management:
• Collaborate with engineering, sales, and operations teams to plan, execute, and monitor field projects from initial assessment through final commissioning.
• Manage departmental budgets, forecast capital expenditures, and track project profitability.
• Customer & Stakeholder Relations:
• Serve as the primary point of contact for field service-related customer issues, ensuring timely resolution and high satisfaction.
• Communicate effectively with senior management and external stakeholders to report on operational performance and strategic initiatives.
  

Qualifications

• Education:
• Bachelor's degree in Electrical Engineering, Business Administration, or a related field; Master's degree preferred. Or 10 years in protection and controls.
• Experience:
• Minimum of 10 years of progressive experience in field service operations within the power or electrical testing industry.
• At least 5 years in a leadership or managerial role overseeing field operations, project management, or service delivery.
• Skills & Knowledge:
• Strong technical background in protective relay testing, equipment commissioning, maintenance testing, and related substation operations.
• Proven track record in managing multi-site field service teams and large-scale projects.
• Excellent leadership, communication, and interpersonal skills with a customer-centric approach.
• Proficiency in budgeting, data analysis, and use of field service management software.
• Familiarity with regulatory and safety standards relevant to electrical testing and commissioning.
• Certifications:
• Professional certifications (e.g., PMP, LEED, or industry-specific certifications) are a plus.
  

What We Offer

• Competitive Compensation:
• Attractive salary package with performance-based incentives.
• Benefits:
• Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and paid time off.
• Career Growth:
• Opportunities for professional development and advancement in a forward-thinking company.
• Innovative Environment:
• Work alongside industry experts using cutting-edge technology in the power sector.
  

How to Apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and vision for enhancing Telex LLC's field service operations to https://telexllc.isolvedhire.com/jobs/. Join Telex LLC and help us drive excellence and innovation in on-site electrical testing and commissioning services.