What are the responsibilities and job description for the Customer Relations Manager position at TELGIAN CORPORATION?
Job Details
Job Location: Arizona Corporate Office - Phoenix, AZ
Position Type: Full Time
Salary Range: $70,000.00 Salary/year
Description
- Responds to all major customer issues that have been escalated for immediate resolution; notifies and coordinates with appropriate Telgian personnel as required to resolve issues.
- Identifies issues with customer contract obligations as they come up as well as trend analysis to identify patterns; develops action plans to determine root cause and countermeasures (solutions) for below‐standard service delivery.
- Assists with the coordination of on‐boarding meetings with the salesperson and internal CS associates assigned to the account. Works with Telgian Division Managers, and Telgian Service Providers to communicate expectations, policies, procedures, and requirements for all.
- Development and analysis of key metrics to drive achievement of customer service objectives through implementation of production, productivity, quality, and customer‐service standards.
- Proactively identifies and resolves areas for improvement for customer satisfaction, logistics, service delivery/quality, safety, and cost.
- Performs other related duties as assigned by management.
Qualifications
- Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience.
- Computer skills required: Accounting Software; Microsoft Office Suite; MS Dynamics.
- 3-5 years of Fire Life Safety experience required.
Salary : $70,000
