Case Manager

Teller County's Department of Human Services located in Woodland Park, CO is seeking a Case Manager who will be responsible for determining initial and continuing eligibility for food stamps, all categories of public assistance and Medicaid.

What You'll Do:

(1) Gather, assemble and review information supplied by applicants and recipients, regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, financial assistance, and/or medical assistance. Verify certain information given by applicants by direct contact, interactive interview, collateral contacts, phone contact, and/or home visits.

(2) Inform the applicant/recipient of the relevant requirements and benefits of programs for which they may have eligibility. Clarify and interpret to the client his/her appeals rights and procedures in response to notices generated by the computer. Assist and guide the applicant in completing forms, securing the documents and other verifications needed in completing their application. On an ongoing basis, inform recipients of changes on the amount of their grant.

(3) Approve/deny applications. Inform applicants within the appropriate time frame and in terms they can understand the approval or denial of their application.

(4) Interface on a daily basis with a computer system requiring accurate and complete data entry. Interpret and evaluate computer-generated data to determine its application to individual case processing as in approvals, changes, denials, and discontinuations.

(5) Provide information and assess need for referral to services staff. Make referrals to other community agencies for available services or assistance such as housing and clothing.

(6) Determine the need for recovery of funds or referral for fraud investigation. Complete informational reports to the proper investigative resource in cases of suspected fraud. Verify the pertinent statements given the agency by phone contacts, written requests, and/or direct contact with collateral resources.

What You'll Bring:

Knowledge/Skills/Abilities:

Knowledge of: principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled in: use of computers and office equipment; accurate data entry; writing clear and concise reports; reading and understanding complex government rules, regulations and policies and apply them appropriately; time management.

Ability to: quickly learn new processes and software; understand family dynamics and group process, and apply to individual cases; counsel clients and prioritize, problem solve, seek alternate solutions and resolve situations; manage casework, data entry, files and correspondence concurrently; manage multiple programs concurrently and in a timely fashion; work under direct supervision and as part of a team; communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public.

Experience/Education:

• High school diploma or equivalent;
• Three (3) years’ experience working directly with the public;
• Any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.

Additional Details About the Role:

Visual Acuity/Hearing/Speaking: Must be able to write and read; able to hear, see and speak.

Physical Effort/Dexterity: Ability to perform light physical work; ability to walk, bend, stoop, to repeatedly get up and down during the workday, and to work at a computer for several hours at a time.

Environmental Factors: Work is generally performed in an office environment, with occasional local travel.

Work Schedule/Characteristics: 40 hours per week.

License/Certification Requirements: Possession of and ability to maintain a valid Colorado driver’s license. Ability to pass background check and drug screen.

Compensation and Benefits:

Salary range: $21.56 - $22.64 / hour

Status: Full-time, non-exempt

Location: Woodland Park, on site

When it comes to benefits, Teller County is committed to offering a comprehensive, affordable benefits package that meets the needs of our employees and their families.

• Two Cigna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling
• Dental, Vision and Prescription drug coverage
• Basic and voluntary life coverage
• 401a retirement plan – employees contribute 4% and the County matches 7%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available
• Time Off: Paid vacation, sick, holidays
• Wellness programs, EAP, education assistance, employee discounts, uniform allowance

Click here to review our full benefits package