Case Services Aide II – Intake

Department: Human Services

Reports to: Social Services Supervisor – Intake Unit

Salary range: $1,699 - $1,783 per pay period (semi-monthly)

FLSA Status: Non-exempt, hourly

Position closes: Friday, February 28, 2025 at 4:00 p.m.

When it comes to benefits, Teller County is committed to offering a comprehensive, affordable benefits package that meets the needs of our employees and their families.

• Two Meritain Aetna health plans to choose from –the County pays 50% to 100% of the premium depending on the plan you choose
• HSA plan – the County contributes $1,250 for employee only and $2,500 for employee plus one or more dependents
• Telehealth/Teledoc options – access quality healthcare from the comfort of your home, during your lunch break or while traveling
• Dental, Vision and Prescription drug coverage
• Basic and voluntary life coverage
• 401a retirement plan – employees contribute 4% and the County matches 8%. You are fully vested in five years.
• 457b deferred comp plans – both pre- and post-tax options available
• Time Off: Paid vacation, sick, 12 holidays, 1 floating holiday
• Aflac, wellness programs, EAP, education assistance, employee discounts, uniform allowance

Click here to review our full benefits package.

POSITION SUMMARY: Under general supervision, acts as the first point of contact for reports of suspect abuse and/or neglect of children, youth or adults by phone or in person. Performs background checks on adults and children in both Child Welfare and Adult Protection referrals. Responsible for preparing referrals for the RED team process and enters the results of the RED team into the TRAILS or CAPS systems. Responsible for logging referrals for Child Welfare and Adult Protection programs and provide reports to supervisor, determination of eligibility for children and youth in the Child Welfare System.

DUTIES AND RESPONSIBILITIES: The duties and responsibilities listed below are central to the job and the employee must be able to perform each function satisfactorily. This list is not designed to cover or contain a comprehensive list of all duties and responsibilities and is intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Duties and responsibilities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

(1) Accepts reports of potential or alleged abuse and /or neglect of children, youth, or adults by phone or in person. Cover Child Abuse/Adult Protection hotline and record referrals into the TRAILS and CAPS systems.

(2) Perform intake duties involving social and medical histories of individual cases as directed.

(3) Provide transportation to clients as needed.

(4) Meet regularly with supervisor, and social caseworkers to coordinate and review case plans; provide immediate information to social caseworkers in response to client crisis or negative change in client behavior.

(5) Participate in team/unit and DHS agency meetings.

(6) Testify in court on client cases as necessary.

(7) Maintain records and statistics on work performed, and other records as required in conjunction with caseworker.

(8) Provide support to the Teller County Conflict Resolution Panel by setting up meetings, mail out letters, attend meetings and type the agendas and minutes.

(9) Perform administrative duties for Supervisors and Caseworkers to include, but not limited to, logging of court orders, preparing cases for electronic storage, filing, copying, filing out routine forms and due diligence reports and letters.

(10) Act as back up to the Case Services Aide – Ongoing. Supervise court-ordered visitations. Coordinate scheduling with parents, foster parents, schools and visitation room availability. Provide Supervisor with a monthly schedule of visits. Document observations and interactions of family members/clients following each visit.

MINIMUM REQUIREMENTS: The requirements listed below are representative of the knowledge, skills and/or abilities required. The list is not designed to cover or contain a comprehensive listing of all knowledge, skills or abilities that are required.

(1) Knowledge/Skills/Abilities:

Knowledge of: effective parenting skills and infant/child development; basic computer skills and electronic communications; principles and processes for providing excellent customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled in: various computer/data entry skills to access programs such as Dept. of Labor, Dept. of Motor Vehicles; mandated background checks, internal, local and State levels.

Ability to: communicate effectively in writing and verbally; establish and maintain effective and professional working relationships with co-workers, other county departments, representatives of other agencies and organizations, and the public; assimilate and apply the following: Colorado Children’s Code, State statutes and Teller County DHS policies, State eligibility requirements to determine eligibility for Title 4-E Foster Care and Maintenance of Effort (MOE), mathematical formulas to establish eligibility requirements; provide instruction and to monitor; observe and interpret interactions; assess family dynamics as they unfold and to deal with crisis situations; effectively and positively interact with family members/clients and to intervene in negative behavior which is contrary to positive family dynamics; establish effective working relationships with client/family members, caseworkers and community professionals; assess and troubleshoot data/computer problems and effectively communicate with State Department of Human Services.

(2) Experience/Education: High school diploma or equivalent, plus three (3) years of experience in public contact involving providing services, including one (1) year in a social service agency; any acceptable combination of education, training and experience that provides the listed knowledge, skills and abilities may be substituted.

(3) Visual Acuity/Hearing/Speaking: Must be able to communicate by talking and hearing in person and by telephone; ability to see and read documents, manuals and characters on a computer screen and office machines.

(4) Physical Effort/Dexterity: Ability to perform light/moderate physical work and to lift and carry 25 pounds; ability to operate a computer keyboard and a vehicle; ability to stand, walk, sit, kneel, bend, grasp, ride and reach.

(5) Environmental Factors: This position works in an office setting with local travel. This position requires light physical exertion and the normal range of motion, dexterity, and vision. Some work can be in a hostile environment of distressed persons.

(6) Work Schedule/Characteristics: 40 hours per week; some evening and weekend work is required.

(7) License/Certification Requirements: Possession of and ability to maintain a valid Colorado driver’s license. Ability to clear/pass certain levels of State security to access highly confidential information, (Dept. of Labor, Dept. of Motor Vehicles, Utilities) ability to pass a pre-employment drug test. Ability to obtain certification as a Hotline Screener within six (6) months of employment and maintain yearly certification.