What are the responsibilities and job description for the Customer Support Representative position at Tellus Equipment Solutions?
At Tellus Equipment Solutions, you'll find the best selection of John Deere mowers, tractors, Gator utility vehicles, construction equipment, and people who understand the lay of the land. Our team is dedicated to providing the equipment, know-how, and service to meet all your needs. We pride ourselves on offering top-notch customer service and dependable products to help you get the job done right.
This is a full-time, on-site role for a Customer Support Representative located in Katy, TX. The Customer Support Representative will handle day-to-day tasks including assisting customers with their inquiries, providing support and troubleshooting, ensuring customer satisfaction, and enhancing overall customer experience. Responsibilities also include managing communication channels and maintaining accurate records of customer interactions.
- Customer Support and Customer Service skills
- Strong Communication and Customer Satisfaction skills
- Ability to troubleshoot and resolve customer issues effectively
- Excellent interpersonal and problem-solving skills
- Experience in the equipment or agricultural industry is a plus
- Ability to work independently and as part of a team
- High school diploma or equivalent; relevant certifications or higher education is a plus
