What are the responsibilities and job description for the Messaging Compliance Specialist position at Telnyx?
The Role
As a Messaging Compliance Specialist, you'll assist in getting customers set up for SMS messaging across various mediums. You will be responsible for reviewing prospective traffic for compliance, working with customers to work out messaging issues. You’ll work with internal teams to keep customers informed while maintaining a large set of data.
Responsibilities
- Respond to enquiries from customers using the platform asking about messaging compliance, messaging content, and registration timelines.
- Track daily, weekly, and monthly metrics and reports to support the customer experience.
- Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines.
- Develop strong relationships with key individuals, work with customers to establish critical goals and KPIs, and aid customers in achieving their messaging objectives.
- Assist with internal customer-facing processes & automation
- Coordinate with the Telnyx messaging Team to ensure a smooth compliance experience for Telnyx customers.
What we are looking for
- 2 years of customer service of a highly technical product or project management experience in a professional setting (telecommunications background will be a plus).
- Resourcefulness. Technically competent and enjoy solving problems for our customers and our team.
- Advanced organizational and time management skills.
- Excellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes.
- Impeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes.
- Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions.
- Living with integrity, transparency, and erring on the side of the action.
- Adaptive and introspective; ability to work under pressure and help others.
#LI-RH1
