Help Desk Technician 3 - Secret clearance required

Job Title

Help Desk Technician 3 - Secret clearance required

Job Description

The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.

 

Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!

 

This position will be based at Fort Belvoir, VA.

 

Responsibilities:

 

The job of the Helpdesk Technician is to provide Tier I & II support to the customer user base. 

 

Daily Tasks

• Create and work end-user tickets utilizing the Remedy ticketing system.
• Perform daily helpdesk checks.
• Perform user and computer management within Microsoft Active Directory.
• Provision and manage NIPRNET/SIPRNET Defense Enterprise Email accounts.
• Issue/Receive equipment to/from end-users as needed.
• Order and maintain printer consumables and other end-user items as needed.

 

Operations Support

• Provide CAC/PIV certificate and account management support.
• Support iPhone and iPad distribution and operations.
• Support printer and fax operations.
• Support Monitor / KVM / Workstation and desk phone operations.

 

Implementation

• Perform new equipment installations as needed.
• Process and perform user move requests as needed.
• Perform equipment lifecycle requests as needed.

 

Troubleshooting

• Provide Tier I & II desktop support for troubleshooting and problem resolution as required.

 

Security

• Apply/Update software on all end-user equipment on NIPRNET/SIPRNET/ACCM/JWICS to maintain USCYBERCOM IAVM compliance.
• Apply/Update DISA Security Technical Implementation Guides (STIG) to all end-user equipment.
• Work with the IA Engineer, ISSO, and ISSM to comply with all USCYBERCOM security guidelines.
• Comply with all Air Force guidelines.
• Work with the IA Engineer, ISSO, and ISSM to remediate all discovered vulnerabilities in a timely manner.

 

Documentation

• Document and maintain current user documentation and checklists.
• Maintain user folders.
• Provide a weekly status of activities performed and/or completed.

 

Equipment Acquisition / Accountability / Disposal

• Input Purchase Orders into the government Purchase Order system.
• Inventory, asset tag, and add to inventory database all end-user equipment received.
• Update inventory database when equipment is moved, fielded, or removed from service. Work with and assist all equipment custodians with annual inventory of equipment.
• Work with and assist all equipment custodians with DRMO process of equipment that is no longer needed.

Job Requirements

• Must possess a current SECRET and be eligible for TS/SCI security clearance.
• A or MTA (Microsoft Technology Associate) certification in addition to the Security .
• Candidate must have a minimum of 3 years of general IT support experience.
• Must meet DoD 8570 certification compliance at the IAT II level.
• CompTIA Security CE (must possess current certification at start date).

 

Additional Items

• Must be able to lift up to 70lbs.
• Some travel between agency sites may be required to perform duties.
• The successful candidate must meet eligibility requirements to access sensitive information, which requires US citizenship.

 

Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,

Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 1-800-283-1911.  If you require relay service assistance, please click on the following link to review information on your state’s relay service: http://transition.fcc.gov/cgb/dro/trsphonebk.html

Telos Corporation is an EEO/AA employer.

Job Type

Full-Time

Location

Fort Belvoir, VA 22060 US (Primary)

Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.