What are the responsibilities and job description for the Network Engineer III GOVT position at Telsource?
The Network Engineer III Govt will be Tier 3 support and will be responsible for working tickets escalated to the team from Tier I and II. The Network Engineer III will drive the issue to resolution by working with external vendors or internal technical support. They will update customers regularly on the status of their issue and escalate major issues to their management as needed. The GCC Network Engineer III will be expected to use independent troubleshooting skills to resolve issues as quickly as possible. The expectation of this position is for the Network Engineer III to be the absolute subject matter expert regarding multiple network and Security technologies. Will perform solutions firmware upgrades, Network Changes, Network Problem Management. Review and provide customer network improvement recommendations.
Essential Functions
Troubleshoot and resolve customer network problems as quickly as possible with assistance from other engineers as needed
Troubleshoot and resolve customer security events as quickly as possible with assistance from other engineers as needed
Work effectively with vendors to resolve issues, escalating issues with the vendor as needed
Work effectively with field service technicians remotely, providing over the phone direction to resolve issues when needed
Effectively escalate and communicate customer issues to higher levels within the GCC, management, and other internal departments
Will be responsible for any Problem Management / Root Cause Analysis that needs conducted
Will be responsible for any Change Management that needs conducted
Will design, configure, implement, and test network changes
Will design, configure, implement, and test security systems changes and policy changes
Will perform forensic analysis on network / security events
Customer network improvement analysis
Review vendor software advisory notifications
Must be able to communicate technical issues to customers
Training / Mentoring of lower level Analyst
Reviewing / Updating all process documentation when requested
Be able to effectively communicate with peers and all levels of management within the organization both written and verbally
Excellent customer service skills
Must be proficient with using Microsoft Visio
Ability to effectively Triage and Troubleshoot a variety of Network and Voice issues
Ability to troubleshoot WAN / LAN / WLAN environment
Required to work evenings and weekends when requested
Required to participate in on-call rotation when requested
Required Qualifications
Must be US Citizen
3 - 5 years of Network Operations experience
3 - 5 years of troubleshooting on Cisco vManage systems
3 - 5 years of experience using Cisco vManage systems
3 - 5 years of experience using FireMon
3 - 5 years of Cisco ASA Firewall troubleshooting
3 - 5 years of Cisco ASA Firewall policy management
3 - 5 years of troubleshooting WAN / LAN / WLAN infrastructure issues including :
T1, T1 Multilink, Ethernet Hand-off, DIA, Broadband, MPLS, BGP, OSPF, EIGRP, VPN, Wireless, etc.
Ability to pass FISMA level background checks
Customer focused
Ability to multi-task
Work with minimal supervision
Additional Qualifications Desired
- Cisco SD-WAN Foundations
- Cisco CCNP Enterprise Networking
Knowledge of ITIL Incident, Problem and Change Management process
Work Environment / Physical Demands
