What are the responsibilities and job description for the Customer Service Representative position at TELUS Digital?
Requirements
Description and Requirements
Application Deadline: 3/31/2025
Become a Customer Service Hero! Join Our Dynamic Contact Center Team
Are you passionate about turning customer challenges into success stories? We're seeking exceptional individuals to join our world-class customer service team in a role that's anything but ordinary.
What You'll Do:
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.
Additional Job Description
Are you passionate about turning customer challenges into success stories? We're seeking exceptional individuals to join our world-class customer service team in a role that's anything but ordinary.
Note: This position is fully onsite. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Description and Requirements
Application Deadline: 3/31/2025
Become a Customer Service Hero! Join Our Dynamic Contact Center Team
Are you passionate about turning customer challenges into success stories? We're seeking exceptional individuals to join our world-class customer service team in a role that's anything but ordinary.
What You'll Do:
- Be the friendly voice (or typing fingers) behind our brand across phone, email, and chat
- Tackle a diverse range of customer inquiries with confidence and expertise
- Transform complex tech issues into simple, understandable solutions
- Manage your own ticket queue like a pro
- Collaborate with a fantastic team to ensure customer satisfaction
- Every day brings new challenges and opportunities to make a real difference
- Develop invaluable skills in customer service, problem-solving, and technology
- Work in a fast-paced, ever-changing environment that keeps you on your toes
- Be part of a supportive team that values your growth and input
- 1-2 years of customer service experience with a knack for problem-solving
- A typing speed of at least 30 WPM with top-notch grammar
- Emotional intelligence and the ability to build rapport effortlessly
- A talent for simplifying complex information
- Resilience, adaptability, and a positive attitude
- High school diploma or equivalent
- Able to work on-site in Las Vegas, NV
- Full-time position (40 hours/week)
- Flexible scheduling (24/7 operation)
- Comprehensive training programs
- Wide range of benefits and perks
TELUS Values:
TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first
- We embrace changes and innovate courageously
- We grow together through spirited teamwork
TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. Our recruitment and sourcing teams only use email addresses that end with telusinternational.com or telusinternational.ai when emailing candidates. If you are unsure as to whether a job offer is legitimate or suspect that TELUS Digital's business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at TINA_TalentAcquisition@telusinternational.com.
Additional Job Description
Are you passionate about turning customer challenges into success stories? We're seeking exceptional individuals to join our world-class customer service team in a role that's anything but ordinary.
Note: This position is fully onsite. All team members are expected to report to our onsite facility located at 2251 S Decatur Blvd, Las Vegas, NV for all working hours, including the training period.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
