Demo

Digital Trust and Safety Specialist with Hebrew and English

TELUS International
Carlsbad, CA Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/3/2025

Allgemeine Angaben

Bewerbungsfrist : 31-Dez-2024

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.

Standort : BG - Sofia - TELUS Tower

Weitere Standorte : BG - Sofia - Infinity Tower

Land : Bulgarien

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria and we will assist you to relocate. We can issue a work permit for non-EU citizens, which will allow you to reside and work in our country.

Are you ready to take the next step in your career and achieve your next challenge? If your answer is YES - join the leader in the CX (Customer Experience) industry, TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Hebrew and English you will :

  • Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies.
  • Take prompt and appropriate action on information that violates guidelines or poses risks.
  • Stay updated on internal policies to ensure accurate implementation.
  • Identify and analyze patterns to proactively address potential risks.

We are looking for someone with :

  • High attention to detail.
  • Comfortable processing sensitive information.
  • Strong ability to defend decisions and provide context with logical reasoning.
  • Ability to identify patterns in behavior to enhance decision-making.
  • Strong organizational and time management skills to deal with shifting priorities and high volumes of work.
  • Experience investigating fraud, spam, or other types of inappropriate information is an asset.
  • Required Qualifications :

  • Fluent in Hebrew.
  • B2 or higher English language skill.
  • In return, we will give you :

  • Fully paid training.
  • Stable job and career development opportunities.
  • Attractive salary.
  • Additional health insurance.
  • 50 benefits and services to choose from.
  • Positive international working environment.
  • Support and learning.
  • Employee referral bonuses.
  • Financial support during relocation for candidates located outside of Bulgaria (e.g. : for transportation, hotel stay, rent, and assistance in finding a long-term rental).
  • With the provided opportunity, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas, and the possibility to be part of an amazing team!

    Does it sound like the perfect job for you? Apply now!

    About us :

    TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX : TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

    Zusätzliche Stellenbeschreibung

    Are you ready to take the next step in your career and achieve your next challenge? TELUS Digital Bulgaria is looking for you!

    Sprache

    English

    Hebrew

    EEO Statement

    At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

    Equal Opportunity Employer

    At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

    Ref Number : Req_00141861

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